# Troubleshooting

This page provides guidance on common issues you may encounter when setting up and managing your account, sandbox, and Developer Application in the SPA Developer Portal.

## Frequently Asked Questions

### Why does my sandbox creation hang without feedback?

Sandbox provisioning may fail silently if there is a configuration issue on the backend. If your sandbox request does not complete within a few minutes, contact support with your Developer Application ID. Do not retry the creation — this may lead to duplicate sandboxes.

### Why is my Developer Application name rejected?

Developer Application names must be unique within the system. If you receive a rejection on creation, choose a different name. Use a naming convention that includes your company identifier to avoid collisions.